Setting My Expectations A Bit Higher

I wasn't going to say anything but I find it's time I make it clear. The whole UPS Mail Innovations system is CRAP. Yes, you heard me right, it's nothing but CRAP.

A couple months ago, I was expecting a memory card that was shipped by the vendor via "UPS Mail Innovations". While the UPS side of things seemed to go extremely fast, my package sat in Atlanta for 13 days after it was "manifested" to the USPS.

What happened over the course of those 13 days? Well, it was processed, then processed, and processed, oh yeah, and processed, every day. I contacted the postmaster at our local post office and he took the tracking number and "looked into it". That was on day 6. On the 12th day I just happened to run into our mail carrier as she was delivering the mail. I told her what was happening, and she asked for the tracking number. I had the package the next day.

Like I said, that was about 2 months ago and I wasn't going to say anything. Until today. Why? Well, if you watch my Test Pattern videos you learned that I received a $25 gift card from Best Buy as an apology for their customer service. We used that gift card to order a Joby Gorillapod a week ago today. I have wanted a Gorillapod for a long time, and I was excited that I was getting one for a late Father's Day present.

The UPS tracking information shows the Gorillapod left their warehouse in Groveport, Ohio on June 16th. It arrived in Atlanta on June 18th, and was manifested (USPS postage paid) that same day.

The USPS tracking information shows the electronic shipping information was received at 6:41 am on June 18th, and the shipment was accepted on June 18th at 1:38pm. My package has been sitting there, in that location, ever since. How do I know? Because their own tracking system tells me it was "processed", or left the Atlanta location, at 7:47pm on June 19th (that was yesterday). It also tells me that the package was "processed", or left the Atlanta location a second time, at 9:01pm on June 19th.

How could my package "leave" that location twice within hours of itself, unless they are screwing up the shipment again, like the last time. This is exactly what happened with the memory cards. If my package left Atlanta last night at 9:01, it would be at my local post office today, whether or not they delivered it to me. Guess what, it's not. The local postmaster is once again "looking into it" for me, and I bet I won't get it until I can catch the local mail carrier and inform her of the issue.

Thanks again UPS and USPS for working so well as a team. Your reputation in the industry is astounding. I expect better from you. Now pardon me while I sit here setting up camera shots that would turn out much better if I had that Gorillapod you're holding for me.

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