You have to listen to this!

Here’s a recording I did of a conversation between myself and AOL while trying to cancel an account I no longer needed. It was old, and I hadn’t used it in a REALLY long time, I just never got around to cancelling it. Enjoy!

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1. AOHELL I had a heck of a time getting rid of AOL as well!
   I had ordered it for the free trial period when I got my computer, but after a couple months had gotten rid of my hard computer phone line, gone to cell phones and cable internet.

   I called and seemingly easily cancelled the account. Two months later, I notice I am sill being charged for the service, I call, again seemingly easy, I am told it was a mistake and it will be cancelled immediately but that they cannot refund my money. I explain I have not, and could not have used the service due to no phone line, but to no avail. I give up and figure it’s a lesson learned for a price. 4 months later I discover I am still being charged! This call takes no less than 62 minutes on my cell phone, the man on the other end keeps asking me what it will take to get me to change my mind! I keep telling him I don’t even have a way to dial in……NO PHONE LINE! Again they will not credit me anything. To say I was furious would be a major understatement. I think all the people who cancelled their accounts and got screwed should put together a class action lawsuit. But then, they have the advantage, like so many these days, they just say they didnt get the call…….

   Comment by Siren on Dec 3rd, 2006 @ 02:07

   
   

2. I can do even better than that! My 85-year old mother, when a mere chick of 83, called to cancel AOL when her cable installer told her she didn’t need it. The rep on the phone kept telling her why she DID need it, but she said, “No, just cancel it please.” More than a year later, when examining her Visa bill, she discovered that AOL was continuing to charge her and had been for the year-plus since she had cancelled. She called AOL (again) and was told that they had no record of her cancellation. They would cancel the account effective that date, but could do nothing about the $250 or so she had been charged over the previous year. I called on her behalf and got into a shouting match after 30 minutes or so of the rep telling me it was clear she had not cancelled the previous year because the recording of her call indicated that she had pressed “6″ on the automated system instead of “9″ (or some such nonsense!). I made clear that she was 83-years old, had had a stroke (which affected her speech), had just lost her husband weeks before the call in question, and was much more in need of the money that AOL had pilfered than was AOL. Incensed, I then wrote a letter to the President of AOL, with a copy to the Chairman of Time-Warner. A month or so later, she received a letter from AOL indicating that they were returning half of the funds in question, just as a gesture of kindness, even though they were clearly not at fault.

   Comment by Sue on Dec 3rd, 2006 @ 02:07

   
   

3. I just saw your cancellation I just saw your cancellation horror story on the Today Show and all I can say is “BRAVO” Those snakes at AOL are the absolute worse. Like you I got DSL service and called in to cancel my service. I had also heard of the horror stories about ditching AOL, but I had no idea. The rep tried to double talk me for a while and then told me that I could not cancel because my husband was the one to set up the account eventhough the account and the bank account was in both of our names. I told the rep that it would be a problem because my husband was away on a six month deployment in the US Navy. After I few more angry words I called my bank and instructed them not to pay AOL another dime of my money. It is a damn shame that it actually had to come to those drastic measures.

   Comment by Visitor on Dec 3rd, 2006 @ 02:07

   
   

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